I have asked someone to create Shopify Store and made a year subscription a few days ago.
But there is no one can manage Shopify website in my company at the moment…
So, I would like to get refund of one year plan.
I haven’t opened the shop and sold anything at all.
What should I do?
Hi there, @ibmall !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform! We have a great group of contributors who are always willing to provide their own expertise and experience with regards to Shopify!
With regards to your billing inquiry however, I definitely recommend you reach out to our Live Support team as they are the ones who can look at the back end of your account and invoices and let you know of your options moving forward.
Follow this link as it will lead you to their queues. Once they verify your credentials and you inform them of your situation, they will inform you on how to best move forward with regards to this billing and refund request.
Definitely let me know if I can help you out any further regarding this process.
Since you are halting your journey with us, any information that you can share with us about your experience with Shopify will be much appreciated as are always trying to better ourselves through merchant feedback.
I’ve tried to go to Shopify support and they will not answer this question. My issue is is that everytime I pay for a full year Shopify puts me through hell pausing my account for reasons that were already taken care of the year previous. I find this very convenient that I always have issues after 1year renewal plan. Take my advice don’t prepay with them. They will take your money and try to withhold payments. Go month to month.
Hi there, @NYCme .
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, are you able to expound further on the question that is not being answered? Any information that you can share about your interaction with our team will help us understand your situation better.
Moreover, refunding a year’s subscription is more complex as the pricing is different. We offer great discounts to the normal monthly price when merchants decide to opt for this payment schedule so requesting a refund is handled differently.
I look forward to hearing more from you however so we can get a better understanding on how best to assist moving forward.