How can I get a refund for an unused subscription?

Shopify Discussion

Topic summary

  • Unexpected $39 subscription charge on a Shopify account the poster didn’t realize was active; the account was unused, and the poster is financially strained (college bills and debt). They request a refund.

  • The only advice given is to contact Shopify Support to request a refund; no policies, steps, or guarantees are detailed.

  • No decisions or concrete outcomes reported; the discussion remains unresolved/ongoing.

  • Key unknowns: whether Shopify refunds unused subscriptions, what process or documentation is required, and expected timelines.

  • No images or attachments are referenced; tags indicate a billing/plans context. The focus is on refund eligibility for an unused subscription rather than technical issues.

Summarized with AI on January 23. AI used: gpt-5.
1

Hey, Shopify I didn’t even realize I had an account open with you guys and I got charged $39.00 and I really don’t have that money right now since I am in debt and currently barely paying my college bills. If I could somehow get a refund for the account I never used that would be great. Thanks

2

Hello @LILGINGEOB

You should contact their support to have a chance of getting a refund. I really hope everything will go well for you soon.