Hello,
I opened up my bank account only to be shocked by a payment from Shopify for the monthly subscription. I completely forgot that i had a trial store with a selected plan that i did not close. I did not want to continue with the store i forgot to close it. How do i get a refund as i want to close the store and did not have the money to pay for this.
@Lulu please look into this matter.
Thanks
Hi @jugalbandi ,
Thank you for reaching out to the Community. I’d be happy to provide some assistance with refund requests, to ensure this gets resolved.
When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow for our advisor team to take a closer look. To contact us, you can head to our Support Page and select the “I don’t have an account option”.
Before connecting with us, please ensure your shop has been deactivated and your subscription has been canceled. To complete this, you can check out our Deactivating Your Shop documentation as it provides step-by-step instructions.
It outlines however, that you can:
Once completed, our advisor team will be able to investigate further as we’re unable to access account specific information through the community.
Please let me know if you have any other concerns.
i have already deactivated the account.. please look into the matter of
refund process
Hi @jugalbandi ,
Thank you for the prompt response!
In the case the shop has successfully been deactivated, you will want to Contact Us directly. Our advisor team will be able to take a closer look into this request, as we don’t have access to any account information through the Community. To contact us, you can head to our Support Page and select the “I don’t have an account option”.
Please let me know if you have any other questions or concerns.