A student on a $1/month promotional plan for three months was charged on the first day after the promo period ended. They say no prior email was received and attempts to resolve it with their agent were frustrating, so they’re requesting a refund immediately.
Support acknowledges the situation and directs the user to contact live support via the provided link, noting that public forums cannot access account details or process refunds.
Important policy context: while a refund can be requested, approval is not guaranteed. Per Shopify’s Terms of Service (section 5, point 10), Shopify does not offer refunds as standard.
The representative offers to help with further questions but cannot process the refund in-thread.
Outcome/status: No refund granted in this discussion. Next step is to pursue the request through live support; resolution remains pending.
I was using shopify for 1$ per month plan for three months after that I was suppose to cancel the store but on very first day they deducted money from my account without any email of asking because I was on 1$ trial and It was very irritating to contact my agent and didn’t work, so I need my refund and I am complaining on the first day,
I want shopify to understand this I am a student.
Hello, @Pureneins !
I appreciate you getting in touch here, and I’m sorry to hear about your situation.
If you’d like to discuss getting a refund, please contact live support by clicking on this link. They are the designated channel for refund-related inquiries as we do not have access to your account through public forums.
Please be aware that while you can request a refund, it is important to note that there is no guarantee it will be approved. As outlined in our Terms of Service here, Shopify does not offer refunds (section 5, point 10).
If you have any further questions or need additional assistance, please let me know.