How can I get a refund for my monthly plan on Shopify?

Shopify Discussion

Topic summary

A student who built a Shopify store for a class reports being charged twice (Sunday and again today) for about $40 and asks how to get a refund, noting the financial impact in Colombian pesos. They say they didn’t know how to cancel their subscription.

Support advises that a refund request can be considered only after the store is closed. Action steps:

  • Close the Shopify store using the provided help link (instructions supplied).
  • After cancellation, contact Shopify via the Help Centre link to have account specifics reviewed and determine if a refund request is possible.

No refund is guaranteed; it depends on account review. The discussion remains open, with the user needing to close the store and contact support to proceed. Links are central to following the steps.

Summarized with AI on February 9. AI used: gpt-5.
1

Hello everyone, I Just wanted to know how to get a refund from shopify from the monthly plans, turns out we created the webpage as a class homework but now they charged me on sunday AND today the amount of almost 40 dolars, I live in colombia which the dolar is sooo expensive, I cannot afford to loose 170.000 pesos because I didn’t know how to cancel my subscription, and I’m just starting the month you can’t even understand how much I have to work to pay that debt, thanks for anyone who can help ;(

2

Hi there, @majocast10 !

We can check to see if it might be possible to file a refund request for you in the circumstances, once you have closed your store down yourself.

You can see how to close your Shopify store down here on our help site.

Once you have ensured your account is correctly cancelled that way, you can reach out via our Help Centre here for account support.

There we’ll be able to check the specifics of your account and see if it might be possible to process a refund request in this case.

All the best!