I would like to get a refund of the payment I was charged yesterday (April 7 ) , I have another business I am running and that money was needed also unexpected.
Hi @AniyahGreen1 ,
Thank you for reaching out. I understand that sometimes things get in the way, and we forget some tasks. If this is about the store you wanted to close please first ensure that store is 100% closed.
Then you can reach out to our live support to request a refund if you wish. A refund is not guaranteed and we take each request on a case-by-case basis, so please do bear this in mind when making the request.
In order to do so, we’ll need to access your account. We cannot provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback.
Please visit our Contact page. Once you log in, select the topic you’d like to discuss with the Support Advisor. In your case, click on Account. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.
Let me know if that helps.