I was recently trying to cancel my plan because I wasn’t using my store at all and didn’t have the funds.
It wouldn’t let me cancel my plan because there was an invoice they billed out. I then put money into my bank to pay my car insurance and they billed me and now I’m late on my payments. I need help trying to get a refund, I already let the payment go through last time and I couldn’t figure out the refund process.
Thank you for reaching out about this, I am sorry to hear you had difficulty getting getting the support you needed with this request. I’d be happy to help you get connected with our support team so they can review this refund request.
The first thing to do in this case is to sign into your merchant account and deactivate the store under Settings > Plans. Once the store is deactivated you can then reach out to our support team to request a refund review. I cannot promise that they will provide a refund but we can review this request. To access our authenticated support, please follow this link: Shopify Help Center, open the AI chat window and type “billing refund”. Once the AI chat has made some suggestions for, you can click on “I still need help” to get connected to our chat support team.