Good day Shopify
I am humbly requesting a refund for a store subscription as I did not know that I will be charged for much for it.
The store is closed now and I was never using it because it was just an experiment for e-commerce.
Hi @MichaelaN04
I can see this is your first post here - welcome to the Shopify Community!
I understand that you have noticed an unexpected charge from Shopify, and you didn’t realize you would be charged that amount for your store. Unexpected charges of any kind can definitely be frustrating and inconvenient to experience - I’d be happy to help provide some guidance on the next steps you can take in this situation.
To add some context to this issue, it’s worth noting that here in the Shopify Community we do not have access to any of your personal account or billing information. With this in mind, I am unable to provide specific information regarding this charge, or process any refunds for your store.
While refunds are not generally offered by Shopify as per our terms of service, we understand that each case is unique and so I would encourage you to contact our support team via our help center here so that we can take a closer look at your account and see what we can do to accommodate you. I can’t make any guarantees that you will get a refund for this charge, but we can definitely take a closer look and do our best to help.
I trust that this will address your concerns and provide the next steps involved, but please let me know if there’s anything else I can do to help.