How can I get a refund for my unused subscription fee?

Technical Q&A
1

I created my store 3 months ago and I didn’t sell anything as I am busy in my other works and shopify deduct my subscription fee monthly and I want to refund it what can I do

2

Hi there @swaisstore .

I am sorry to hear you are considering leaving Shopify, we will miss you! You mentioned you have had no sales - Can I ask what your current marketing plan for your store is? What do you sell? How do you sell it to your customer? I would be more than happy to have a look over your store to see if we can find areas of opportunity.

With that said, if you do wish to just go ahead with store closure: In order for payments to stop completely, you must elect to close your store. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, for a store with no outstanding invoices. The steps are as follows:

  • From your Shopify admin, click Settings, and then click Plan and permissions or Account.
  • In the Store status section, click Sell or close store.
  • Click Close store.
  • Enter your password to continue.
  • Select a reason from the drop-down menu and then click Close store.
  • To confirm that your store is closed, you can go to your store’s URL and see that your store no longer appears.

If you choose to re-open your store within 30 days of closing it, then Shopify guarantees that all of your store’s data and configuration information will be preserved. Shopify can’t guarantee that any data will be preserved more than 30 days after closing your store.

If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.

A refund may be possible for your most recent Shopify subscription, but I cannot guarantee this. To request a refund, you will have to reach out to our live support team. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.