Someone help I recently made a account and put it as yearly subscription because I thought it was gonna be a free week but I forgot about the store a week later and looked at my email and it says I owe nearly 3 grand!!! I do not have the money for this someone help please I need to fix this
Hi, @michealdoherty .
Thank you for reaching out regarding your issue.
I understand that you’ve recently created a Shopify account, set it as the yearly subscription and after your free trial you were billed for your subscription plan. Rest assured, I’ll provide you with the best next steps to ensure this is resolved for you.
As per Shopify’s Terms of Service - Section 14.10 we do not provide refunds. However, I’d like to point you in the direction of contacting our Live Support team. They can be reached via chat, email or scheduling a callback. For a faster response time I recommend reaching out via live chat. When reaching out to support please ensure the account owner is making this request.
We are unable to provide account specific information or authenticate via our Community Forums. Our Support team will be able to take a closer look into your account regarding the subscription charge and what proper next steps need to be taken.
Please let us know if you have difficulty accessing our help center or require assistance when contacting Support.