About 3 months ago I started a free trail for 1 dollar but I haven’t used shopify for about 2 and a half months and even though I closed the store and cancelled the trail you have now charged me 32 dollars… I want my money back and delete my account
Hey @Misulda .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Looking into this, I believe we will need to take a further look into the billing of your account to advise further. With that being said, since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to assist with the specifics. In this case, it would be best to speak directly with our live support to get further assistance with this.
You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.
Let me know if you have any questions.
Hi ollie
I have a problem with the fact that I can’t find anything similar to my problem in the help center..
S when I click on contact shopify support
So it throws me back to the problem selection I don’t know what to do and how to contact real people
Hey [email removed]
Thanks for the quick response.
If you do not see the listed topic that you would like assistance with, I would suggest selecting the topic that makes the most sense for what you would like assistance with.
Could you try logging into the Contact Us page and selecting a topic? You can explain to the Shopify Advisor that you speak with the main issue that you are experiencing.
Let me know if that does the trick. -Ollie