How can I get a refund for unused subscription fees?

Shopify Discussion
1

Hello! I’ve been just charged the subscription fee $80.98 for shopify plan and some other apps.

I’m no longer working in my store and visiting it for about 2-3 months now. And I just forgot to cancel the subscriptions and apps. I was trying to set up the store but didn’t worked out for. Kindly ask you to refund me the last amount charged at least, thank you.

Regards

2

For billing inquiries you should contact merchant support.
Contact page link: https://help.shopify.com/en/questions#/contact/

If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.

3

Hi there @glowledod .

In order for payments to stop completely, you must elect to close your store. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, and the steps are as follows:

  • From your Shopify admin, click Settings, and then click Plan and permissions or Account.
  • In the Store status section, click Sell or close store.
  • Click Close store.
  • Enter your password to continue.
  • Select a reason from the drop-down menu and then click Close store.
  • To confirm that your store is closed, you can go to your store’s URL and see that your store no longer appears.

If you choose to re-open your store within 30 days of closing it, then Shopify guarantees that all of your store’s data and configuration information will be preserved. Shopify can’t guarantee that any data will be preserved more than 30 days after closing your store.

If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.

Once you have fully closed your store, you can request a refund of the most recent Shopify Subscription fee from a live support representative - this may or may not be possible. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.

You can also ask the support representative to reach out to the app developers on your behalf to request a refund of the app fees that have been applied. Please note this is only possible for apps added to your store via our official app store, and we cannot guarantee any refunds are possible - the decision for the app refunds will be 100% up to the discretion of the app developers.

With all that being said, I am sad to see you deciding to close your store. Is there anything I could help with or guide you through that may help with store set up?