Hello,
I am looking to see if i can get a refund, even a partial refund. I was looking to expand my online store but I have had nothing but trouble with using Shopify and dont have enough time to dedicate to updating the shop. I have discovered in the almost 3 months since I’ve tried using Shopify, I have been billed for almost $400.
Is there any way to get a refund of any kind?
Thank you all
Best Wishes
adevasfinds
Hey, @devasfinds ! Welcome to Shopify Community!
I’m sorry to hear you were having trouble using our platform. If you ever decide to continue with your store, know that you can reach out to us for assistance anytime. You can post here on Shopify Community, contact us through our Twitter account or Facebook page and you can create a support ticket. We’re here to help you set up your store and learn our platform.
Anyway, if you’re set on closing your online store and wish to request a refund, we don’t provide refunds as per our Terms of Service, however, we’re happy to look into the possibility of making an exception in this case. In order to do so, we’ll need to access your account. We’re unable to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You’ll then see the option to create a support ticket on the next page.