I havent used shopify since i got it the first time and im trying to get a refund? @Shopify_77
Hi @Mateo5 !
Thanks for getting in touch!
I’m sorry to hear you haven’t had much success with your business so far, but I’d be happy to assist you.
While we don’t typically offer refunds as per our terms of service here (section 5, part 10), our support team may be able to help out here. As we cannot access accounts from here in the community, you can contact our live support via phone, chat, or email via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. After reviewing your account, they’ll be able to determine if there’s something we can do to support you.
With that being said, I would love to know more as to why you no longer use your account? We hate to see our merchants go, so if there is anything we can do to help please let us know!