Hi! I need a refund on my monthly subscription, I just finished the free trial and I need to cancel my acct. I really need the money
Hi there @tonil-490 .
We will be sorry to lose you from Shopify - can I ask why you are deciding to not continue on your journey? Are there any resources I could share that might help you along?
A subscription fee will only have been applied to your account if you chose a paid plan, has a payment definitely been applied? If so, I can walk you through the process for store closure. Once your store is fully closed, you can request a refund of the most recent subscription fee from our live support team.
In order for payments to stop completely, you must elect to close your store. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, for a store with no outstanding invoices. The steps are as follows:
- From your Shopify admin, click Settings, and then click Plan and permissions or Account.
- In the Store status section, click Sell or close store.
- Click Close store.
- Enter your password to continue.
- Select a reason from the drop-down menu and then click Close store.
- To confirm that your store is closed, you can go to your store’s URL and see that your store no longer appears.
If you choose to re-open your store within 30 days of closing it, then Shopify guarantees that all of your store’s data and configuration information will be preserved. Shopify can’t guarantee that any data will be preserved more than 30 days after closing your store.
If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.
Once you have completed this process, you can then reach out to live support to request your refund.
Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action. Let me know if I can help with anything!