You are giving him instructions on what his customers paid for shipping. MDD is looking for what he/she paid for shipping. Big difference.
Topic summary
A merchant needs to generate a yearly report showing what they paid for shipping costs in 2021, not what customers paid. This proved challenging to locate in Shopify’s interface.
Initial suggestions that didn’t work:
- Billing statements under Finance menu only show customer-paid shipping charges
- Custom reports in Analytics (Advanced/Plus plans only) also track customer payments, not merchant costs
Working solution (initially):
One user found a workaround through Analytics > Reports > ‘Shipping labels over time’ report, then filtering by ‘Customer paid is 0’ to isolate merchant-paid shipping costs for any specified timeframe.
Current status:
The workaround has apparently stopped functioning—the ‘Customer paid is zero’ filter option is no longer available in the system. The discussion remains unresolved, with no current method identified for extracting this basic financial data.
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