How can I get Endicia rates in my Shopify account?

Payments + Shipping & Fulfilment
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Topic summary

A merchant is trying to integrate Endicia shipping rates into their Shopify store but encountering difficulties. Shopify support provided standard instructions to add Endicia as a calculated shipping rate through Settings > Shipping and delivery, selecting “Use carrier or app to calculate rates” and choosing Endicia from the dropdown menu.

Current Issue:

  • The merchant has the Endicia Orders app installed (visible in their Apps section)
  • Despite following the provided steps, Endicia does not appear in the carrier dropdown menu

Status: The problem remains unresolved, with the merchant seeking help to identify what might be missing in their setup.

Summarized with AI on November 12. AI used: claude-sonnet-4-5-20250929.
1

I’ve asked the Shopify Help and it said:

To get Endicia’s shipping rates on Shopify, you’ll need to add Endicia as a calculated shipping rate.

  1. Go to Settings > Shipping and delivery.
  2. Click on the shipping profile to add rates.
  3. Click Add rate next to the desired zone.
  4. Select Use carrier or app to calculate rates.
  5. Choose Endicia from the drop-down menu.
  6. Select the shipping methods you want to offer at checkout.

That’s it! Now, Endicia’s rates should be available at checkout. For more details, check this Shopify Help Article.

Now.. I’ve tried this.. but I still don’t see Endicia in that dropdown. Am I missing something?

(In my Apps section I see “Endicia.com Orders”. I assume that’s what I need, since I followed the directions for that…)