My store is unavailable and I do not know what to do. Support has not come back to me in 2 days. It is urgent and should be resolved asap. Ticket number 33643342.
Can someone help please.
Hi there,
I’d suggest to contact support through the Live Chat feature - it shouldn’t take more than 30 minutes to get in touch with a staff member.
Cheers!
I did. Twice already. What do I do now?
Hi @Abster ,
It’s great that you have contacted support as they will have escalated it to the appropriate team. We normally aim for a turnaround of 24-72 hours but it may be slightly longer, depending on queue volume.
We cannot expedite the issue, but please know that we are working hard to get back to you as soon as possible. And while I cannot access the support ticket myself for privacy reasons, please rest assured that it is in the right hands.