Hi,
Did you ever get a solution to this issue. Same issue I am experiencing. Staff was able to load products before then sudden this changed.
Topic summary
Goal: Hide “cost per item” from staff accounts in Shopify to protect sensitive margin data.
Early state/workarounds:
- Merchants relied on third‑party apps (e.g., Staffy, Profiteer, Delirious Profit, Delirious Profit’s permissions). Trade‑offs included added fees and limitations (e.g., conflicts with POS—point of sale—or inability to edit SKU/barcodes).
Platform update:
- Shopify later introduced granular Product permissions to deselect “View cost” (and “Edit cost”), which successfully hides cost on product pages. Screenshot evidence shared.
Limits/remaining asks:
- Merchants want the same control on Orders so staff can process orders without seeing prices; not available.
Recent issue (most current updates):
- Multiple users report a change: staff who previously could manage inventory or add products without seeing cost now cannot unless “View cost” is enabled.
- Shopify staff advised verifying permissions: ensure “Inventory > manage” is checked and “View cost” is unchecked. Users assert settings were unchanged; screenshots provided. Support requested more detail (staff view screenshots).
Status:
- Unresolved/ongoing. The permission toggle exists for Products, but recent behavior suggests a possible regression or permissions change affecting inventory/product creation without cost visibility. Images (screenshots) are central to understanding the permissions UI.