Hi for some reason this was working absolutely fine and my staff would update the inventory without having the view cost permission and then today… they cannot update the inventory without the permission!!! Anyone else having this issue?
Hey @KatyKatyKaty .
Thanks for reaching out on this thread, and following up with us regarding this issue! The staff permission for managing inventory is found under the ‘Product’ permissions, but it’s a seperate permission from being able to ‘view cost’. You can reference this screenshot I’ve taken from my test store:
I recommend double-checking your staff’s permissions to check to make sure ‘view cost’ is unchecked, and ‘Inventory > manage’ is checked. If you continue to experience issues after double-checking this issue, please reach out to our Support Team for some assistance.
Same issue I am experiencing. Staff were able to add products without seeing price then suddenly they are no longer able to add products
Hi there, @Reanne . Thanks for following up on this thread!
If possible, can you check my previous post in this thread regarding double-checking your specific staff member’s permissions?I haven’t heard back from the person who I replied to with that information (which could suggest that double-checking confirmed that the permission needed to be toggled), but it could be possible that the permissions for your staff member aren’t set up as needed
Do a quick double-check of your staff member’s permissions, and let us know here if you’re still experiencing this issue, or if permissions as set up as required!
Hi
Thanks for reply. Like I said before, the staff had the correct access and was loading products up to a few days ago. I didn’t change anything and now they don’t have access.
Hi,
Did you ever get a solution to this issue. Same issue I am experiencing. Staff was able to load products before then sudden this changed.
Hey, @Reanne
Happy to look into this. Do you mind taking a screenshot of what your staff account sees when attempting to edit a product?
I’m also getting this problem previously it was working fine, i use this for orders
same issue here also
im also experiencing same problem, previously it was working fine