How can I find for which shop I am paying?
We tried with a friend creating a shops in shopify… but we haven’t got enought time to make them work so we tried to cancel the billing for them. But appereantly in my bank there are still some payments to shopify for something. How can I cancel it?
Hey, @Luky1 !
If you’d like to figure out which shops you’re still getting billed for, then I’d recommend checking this with our live support here. We do not have access to your store or account from here, so I am unable to confirm this for you. Our team would be more than happy to assist you there!
Let me know if there is anything else you need!
Can you help me find how to contact live support? I didn’t find any button there to contact them.
Hey, @Luky1 !
Did the link above not work for you? I’ll provide the steps below, just in case.
Click on this link here.
Select Log in
Next**,** after logging in, select a topic, in your case you can select; Account > Plans & Billing.
Hopefully that works for you, but let me know if you’re still stuck on this!
I have come this far. But I don’t have the last option for the “Chat with us”.
Maybe it is because of the not active account? Is there any other way to contact them?
Hi, @Luky1 !
Thanks for your swift response!
Sometimes the chat option may not show due to capacity. Can you try this link here instead and scroll down to see if the chat option is there?
Let me know if you have any trouble with it!
