How Can I implement feature like this? Customer dashboard with artwork preview/approve/etc

Technical Q&A

Topic summary

  • Goal: Implement a customer account dashboard in a Shopify (Dawn theme) store for custom artwork orders where customers can view artwork status, preview the edited artwork, approve it, or request revisions—similar to Crown & Paw.

  • Ask: Whether this is possible via native Shopify settings or requires an app; requests simple guidance or app recommendations. Store URL and password were provided for context.

  • Latest input: A responder asked if this workflow occurs after the order is placed and suggested using order metafields to share artwork images with customers via their account pages.
    • Order metafields = custom fields attached to orders that can store extra data (e.g., image URLs, status notes) accessible in templates or apps.

  • Status: No specific app recommendations or detailed implementation steps yet. No decisions made.

  • Open questions: Confirmation that the preview/approval happens post-purchase; how to handle the approval/revision flow (UI, notifications, and permissions) via theme customizations or an app. Discussion remains ongoing.

Summarized with AI on January 17. AI used: gpt-5.
1

Hi, I would like to ask some questions regarding a feature that I saw on other people’s website.

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This website is a e-commerce store that sells customized pet portraits. It has a feature that allow customers to login to a customer account after they have place order.

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When the customers login to their account, they can view the status of the artwork and able to see the completed artwork after it is edited by the inhouse editor team. Customers can also approve the artwork or request revision in this customer dashboard.

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I’m using Dawn theme for my shopify store. I would like to know how can I implement this type of features. Is there an option to enable this kind of feature on shopify settings? Any information or a simple guide/walkthrough is much appreciated.

If there is no way to implement this with basic shopify settings and if it is required to install a specific app. Do recommend me the best app that can help me to implement this feature.

Thank you for all the helps and suggestions in advance. Cheers!

1 Like
2

Hi, thank you for the message.

Here’s the website: https://www.palettepaws.com/
password: cheath

3

Hi there.

You mention ‘When the customers login to their account, they can view the status of the artwork and able to see the completed artwork after it is edited by the inhouse editor team. Customers can also approve the artwork or request revision in this customer dashboard.’

Would this be after they have placed the order? In that case we think order metafields can be used to share the pictures.