I don’t want to be scamming people if a product is $9 then they go to check out and it then says its $19 because of tax and shipping were added id like to find a way for it to be more accurately price advertised. And I did the thing where you go into languages to get rid of the ‘calculated at checkout’ but I don’t feel like that’s ok and I fear I’d get so many less sales because people are going to checkout and then not buying.
Topic summary
Main issue: A merchant wants product prices to reflect tax and shipping upfront to avoid customers seeing a higher total at checkout (e.g., $9 listing becoming $19). They removed the “calculated at checkout” notice via language settings but feel this may be misleading and worry about lost sales.
Context: “Calculated at checkout” means shipping and taxes are computed and shown during checkout rather than included in the product’s listed price.
Support response: A Shopify rep agrees that accurate shipping estimates are important to prevent surprises and requests details to advise properly:
- Which Shopify plan the merchant uses.
- How current shipping is configured.
- What products are being sold.
Status: No solution or settings changes have been finalized. The thread is open pending the merchant’s answers.
Next steps: Provide plan, shipping setup, and product details so support can recommend the best approach to present more accurate total pricing without misleading customers.
Hi, @Roamposer .
Thank you for reaching out!
It is definitely a great idea to get your shipping as accurate as possible, as you want to avoid surprising your customers at checkout with a large shipping price. I want to gather more information to recommend the best way to make these changes on your site. What plan are you currently on? How do you have your shipping set up?
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,