Scope shift: Despite a title about increasing store visibility, the conversation centers entirely on accessing Shopify Support.
Main issue: A merchant says they cannot reach Shopify “at all” after recent platform changes. They express frustration over having paid an annual subscription and request a direct phone call from Shopify.
Support guidance: Another member shares step-by-step instructions with a link to the Shopify Support portal, advising to log in, select “Starting Store,” and scroll to find contact options. Three screenshots are provided, and the images are central to following the steps.
Follow-up: The merchant reports the instructions are not helpful and again asks for a phone call, sharing their phone number.
Outcome/status: No resolution or visibility advice was provided. The thread remains open, with the merchant seeking direct assistance rather than using the self-service contact path.
This is completely insane that you can not contact Shopify at ALL to get help! I would like for someone in Shopify to contact me so I can get this issue resolve. I’ve paid subscription for a year and at this point I feel as if my money is being wasted. I have tried on my own to fix the problem which only started after Shopify made changes.
SHOPIFY, PLEASE CALL ME!!! I TRUELY NEED ASSISTANCE.
Thank you,
Yvette Aviles
917-705-4020
Hi @yvette58
I understand your frustration. That is why I created the instructions below to ease the process.
Click this link, Contact Shopify Support, and log in to your store.
You should be routed to the page like the image below.
Please don’t forget to Like and Mark Solution to the post that helped you. Thanks!
These instructions are not helpful.
Please please can you call me.
Yvette
917-705-4020
