How can I integrate Klaviyo abandoned cart flow with Shopify?

Shopify Plus

Topic summary

A user is experiencing duplicate abandoned cart emails being sent from both Klaviyo and Shopify after setting up a Klaviyo flow. Multiple respondents confirm this occurs because both platforms are simultaneously triggering abandoned cart notifications.

Solution:

  • Navigate to Settings → Checkout → Abandoned checkouts (or Settings → Notifications) in Shopify
  • Disable the automatic abandoned checkout email checkbox
  • Allow Klaviyo to handle abandoned cart flows exclusively

Important notes:

  • Shopify’s transactional emails (order confirmations, shipping notifications) will continue to send automatically and cannot be replaced by Klaviyo
  • Klaviyo should manage marketing-focused emails like abandoned carts, browse abandonment, and winback campaigns
  • After disabling Shopify’s version, test by abandoning a cart to verify only Klaviyo’s flow triggers
Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hello

I have a quick question regarding Shopify & Klaviyo flow.

I have create a flow on Klaviyo for abandoned cart. But, Shopify is still sending the Shopify’s automatic “abandonned cart” notification !

I guess i will have some problem for all automatic mail from shopify ( confirmation of order etc).

How can i solve this issue ?

Thanks

Magali

2

Hi @magalivegas this is the documentation about the native abandoned card notification. I think it can be disabled from the following menu: Settings > Checkout > Abandoned checkout emails where there is a disabling flag.

3

Heyo @magalivegas To fix this issues , disable Shopify’s abandoned checkout email in settings = notifications and let Klaviyo handle the flow. so should keep transactional emails like order and shipping confirmations in Shopify unless you want to rebuild them in Klaviyo too.

4

Hi @magalivegas

That’s happening because both Shopify and Klaviyo are trying to send the abandoned cart email at the same time. If you want Klaviyo to handle it, just turn off Shopify’s version. You’ll find it in Settings → Checkout → Abandoned checkouts — there’s a checkbox to disable the automatic email.

Don’t worry, Shopify will still send the order confirmations and shipping notifications (those can’t be replaced by Klaviyo). For the rest, abandoned cart, browse abandonment, winbacks, it’s better to let Klaviyo handle them.

After you switch it off, run a quick test by abandoning a cart yourself and check that only the Klaviyo flow goes out. That usually clears up the duplication issue.