how to integrate sms and whatsapp notifications once the order is placed and dispatched
To integrate SMS and WhatsApp notifications after an order is placed and dispatched, you can use an API from a service like Twilio for SMS and the WhatsApp Business API. I’ve set this up before using a WhatsApp tool, and it really improved our communication with customers!
I hope this helps you
For anyone landing here: the answer depends entirely on volume and on who’s receiving the message.
If it’s just you or a small team, the simplest path is an app that connects to WhatsApp on your side — no Twilio account, no Business API application, no template approval, because messages to your own number aren’t subject to the same rules as messages to customers.
If you’re notifying customers, budget real time for it: WhatsApp Business API access, then message templates submitted and approved by Meta before you can send anything. This is where most DIY projects stall.
If you want to build it yourself: Shopify webhook on orders/create → your endpoint → Twilio’s WhatsApp API. Straightforward if you have somewhere to host the endpoint.
And if what you actually want is fewer messages rather than more — a daily summary instead of an alert per order — Shopify Flow does that natively now. The Get analytics data action added in May 2026 runs ShopifyQL and gets you the numbers without any external service.
Disclosure: I’m the developer of WhatsReport, which covers the first case. Happy to answer questions about the WhatsApp side either way — the template approval process trips up a lot of people and it’s worth understanding before you commit to a route.