How can I integrate SMS and WhatsApp notifications for orders?

Payments + Shipping & Fulfilment

Topic summary

Goal: Send SMS and WhatsApp notifications when an order is placed and when it is dispatched.

Proposed approach:

  • Use APIs to automate messaging.
  • SMS: Twilio (messaging service via API).
  • WhatsApp: WhatsApp Business API (for business-initiated messages).

Implementation notes:

  • Set order event triggers (e.g., “order placed,” “dispatched”) to call the respective APIs and send status updates.
  • One participant reports success using a third‑party WhatsApp tool (link provided) and says it improved customer communication.

What’s missing:

  • No detailed setup steps, code, pricing, or compliance/opt‑in guidance.
  • No discussion of platform-specific integrations or templates for WhatsApp approval.

Status and next steps:

  • No final decision or resolution.
  • Next steps could include choosing providers, obtaining API credentials, configuring event webhooks, and testing message templates (especially for WhatsApp).
Summarized with AI on December 15. AI used: gpt-5.
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how to integrate sms and whatsapp notifications once the order is placed and dispatched

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To integrate SMS and WhatsApp notifications after an order is placed and dispatched, you can use an API from a service like Twilio for SMS and the WhatsApp Business API. I’ve set this up before using a WhatsApp tool, and it really improved our communication with customers!

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I hope this helps you