Please help me store currency not change please check madicoy.com
My email ID ak3365339@gmail.com
Topic summary
Issue: A merchant’s storefront shows prices in INR but they want USD. They tried changing the store currency setting, but it isn’t taking effect.
Clarifications requested: Support asks whether the merchant can access the store currency setting and whether it was changed yet still displays INR, and which currency is currently set versus desired.
Guidance provided: A link to the steps for changing the store currency was shared. Important caveat: if the store has already made sales, the store currency cannot be changed by the merchant; they must contact Shopify Support via the Help Center to request assistance.
Limitations: Community members cannot view or modify account settings; only Support can investigate account-specific issues.
Status: Unresolved. Next steps are for the merchant to clarify whether the setting is accessible or changed without effect, and to reach out to Shopify Support through the provided Help Center links if sales have occurred or if issues persist.
Hi, @Madicoy . I’m happy to help you out with this! Can you tell me more about the problem you’re having? For example, are you looking for more information on how to change your store currency, or have you already tried this and it isn’t working? Which currency do you have set up and which currency are you hoping to change it to? I just want to make sure I’m understanding correctly so I give you helpful advice going forward.
You can change your store currency by following the steps in this guide. That being said, if your store has already made sales you won’t be able to change this setting on your own. In that case you will need to speak with our support team through the Help Center here. We can’t see or manage your account settings here over the Shopify Community, but if you speak with us through the page I shared we can continue helping with this.
Please let me know if you have any questions!
I don’t want INR on my store I want it in USD I tried to change it but it is not changing please help
Hi, @Madicoy . When you say it’s not changing, do you mean you were able to change the setting I mentioned, but you are still seeing your products in INR? Or do you mean that you can’t access the setting at all?
If you need more help changing your currency please reach out to our support team here. We can’t see your settings here in the Shopify Community, but we would be happy to look into this more if you speak with us through the page I shared.
Happy to help if you have more questions!