How can I link live chat to my menu in Shopify?

Topic summary

Goal: Make a footer menu item labeled “Live Chat” open the Shopify Inbox chat widget (Shopify’s built‑in live chat) when clicked.

Solution provided:

  • Add a “Live Chat” link in the menu (screenshot shows where/how to add the menu item).
  • Insert a JavaScript snippet at the bottom of theme.liquid so that clicking the menu link programmatically opens/expands the Shopify Inbox chat popup.

Notes:

  • The code snippet and the screenshot are central to implementing the solution (they show the exact setup and behavior). The thread implies the JavaScript binds the menu link click to trigger the chat widget.

Outcome:

  • The original poster confirmed the approach worked as intended (“Worked like a charm”).

Status:

  • Resolved. No further questions or disputes remain.
Summarized with AI on February 5. AI used: gpt-5.
  1. Add the LiveChat link as shown below

  1. Add the following code at the bottom of theme.liquid

  2. Enjoy this code


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