How can I locate my merchant ID for payment setup?

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Topic summary

A user needs help locating their merchant ID for payment setup in Shopify but is struggling to find it through the standard admin interface.

Initial Guidance Provided:

  • Navigate to Shopify Admin → Settings → Payments → Payment Providers
  • Merchant ID should appear within the payment gateway settings
  • The original poster rejected this advice, indicating it didn’t match their interface (shared screenshot)

Official Support Response:

  • Shopify staff directed the user to contact live support for secure account access
  • Provided link to help center for live chat access

Access Issue:

  • User reported being unable to locate live support option (shared second screenshot)
  • Another user encountered the same problem

Community Solution:

  • A community member shared a workaround: visit help.shopify.com/en, use the chat assistant on the side, request to speak with a support advisor, and ask for merchant ID
  • Emphasized being logged into Shopify account or having store link ready
  • This method successfully helped at least one user obtain their merchant ID

Status: Unresolved for original poster; alternative access method provided by community.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

I don’t know my merchant ID for setting up payment
How can I find my merchant ID??

2

Hello @nhokquang2k222 , Welcome to the Shopify Community!

Finding your Merchant ID for setting up payments on Shopify is a straightforward process. Here’s how you can locate it:

  1. Log in to your Shopify Admin: Access your Shopify store admin using your credentials.

  2. Navigate to Settings: In the left-hand menu, go to “Settings.”

  3. Select Payments: Click on “Payments” to access the payment settings.

  4. View Payment Providers: Under the Payment Providers section, you’ll see the list of active payment gateways.

  5. Locate Your Gateway: Identify the specific payment gateway you want to set up or view your Merchant ID for.

  6. Find Merchant ID: Depending on the payment provider, you may find your Merchant ID directly listed on the Payments page or within the settings for the particular gateway.

If you encounter any difficulties or have a specific payment gateway in mind, please provide more details, and I’d be happy to offer more targeted assistance.

3

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what did you say??

How can I find my merchant ID??

don’t use chatGPT to help me

4

Hello, @nhokquang2k222 .

For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!

5

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I do not see anything like live support

6

I’m having the same issue, how did you fix it ?

7

لا اعلم

8

Hi so i had the same problem but i found out an easy way so to get your merchant it click on this link that will redirect you to the live chat https://help.shopify.com/en now here at the side you will see a chat ask the bot that you want to speak to a support addvisor then if the bot asks you why just say i want to know my merchant id and if it says again then just say it again then you will be put on a call with a real person so wait and then ask him that you want to know your merchant id and remember to know that you must be long in to your shopify account ther or if youre not then send him the link of your shopify store. this is how i got my merchant id

9

the assistant at the side is live support just look at my steps that i sent you