I’m having the same issue, how did you fix it ?
Topic summary
A user needs help locating their merchant ID for payment setup in Shopify but is struggling to find it through the standard admin interface.
Initial Guidance Provided:
- Navigate to Shopify Admin → Settings → Payments → Payment Providers
- Merchant ID should appear within the payment gateway settings
- The original poster rejected this advice, indicating it didn’t match their interface (shared screenshot)
Official Support Response:
- Shopify staff directed the user to contact live support for secure account access
- Provided link to help center for live chat access
Access Issue:
- User reported being unable to locate live support option (shared second screenshot)
- Another user encountered the same problem
Community Solution:
- A community member shared a workaround: visit help.shopify.com/en, use the chat assistant on the side, request to speak with a support advisor, and ask for merchant ID
- Emphasized being logged into Shopify account or having store link ready
- This method successfully helped at least one user obtain their merchant ID
Status: Unresolved for original poster; alternative access method provided by community.