but it could be that you’ll have some problem with certain template elements that do not accept HTML code.
In that case you are force to use javascript, search for specific selectors and inject the required HTML, but it could be laborious to find all selectors that you need.
Adjusting text alignment or justification, or styling, i.e. making text bold, italic, underline, etc. As mentioned above, we can only make changes that are not controlled through the Rich Text Editor.
Are the things that I need help with not included in this paragraph?
“After you contact our Support team and outline your request, you can expect to receive a status update within 2-4 business days.”
Does this mean that I should use the forum or that I should contact support? For some reason I’m not able to contact support directly, that’s why I used the forum. When I click on “Contact Shopify Support” → choose my store → it takes me back to the forums and doesn’t direct me to a chat support or to a contact form.
I believe your request would fall within what our Themes team can help with; however, they would be the ones to make the decision in the end. You will need to be on a paid plan in order to be eligible for design time. To begin the process, you would need to contact Support to create a support ticket. From there, it is escalated to our Themes team for further review.
If you’re having issues finding the support options, then I’d recommend clearing your cache/cookies, trying Google Inciginot mode, or trying a different browser/device. That should help resolve the looping issue you’re experiencing.
I’ve tried clearing cache, google incognito, chrome/safari browser, different device and I still can’t contact support directly. Can you make a ticket for me or how can I make a support ticket in a different way? Contact support → log-in → takes me back to “help center” and doesn’t let me create a ticket or chat with support. There is no other way I see on the website where I can contact support.
I can’t make a ticket on your behalf I’m afraid. Once redirected to the help centre, are you searching for the topic you need assistance with? Once you have searched the topic you need help with, you should see a list of help articles that may address your issue. At the bottom of the page, you’ll find a contact support option.
Could you try those steps and let me know what you see?