I had a customer place an order (1005) this morning for $29.95. When I went to DSers to fill the order it was going to take 61 days for it to arrive to my customer. So I found that same product with faster shipping time and moved that item to my store. I ordered the product (1006) using my credit card information and had it shipped to my customers address. I don’t want to cancel order 1005 because no refund is due to the customer. How do I move forward? I have removed the supplier from my store and replaced them with a new supplier. Please HELP!
Hey @sherib182 ,
It’s understandable that you don’t want to cancel order 1005, but you also don’t want to disappoint your customer by making them wait for two months for their order. Here are some steps you can take to resolve the situation:
- Contact your customer: Reach out to your customer and explain the situation. Let them know that the original item they ordered will take a long time to arrive, but that you have found a similar product with faster shipping and have already ordered it for them. Assure them that they will still receive their order, but it will be the new product instead.
- Update the order information: In your Shopify store, update the order information for order 1005 to reflect the new product you ordered for your customer. You can do this by going to the order details page and editing the product information.
- Track the new shipment: Keep an eye on the shipment of the new product to ensure that it arrives at your customer’s address in a timely manner. You can use the tracking information provided by the new supplier to monitor the shipment.
- Refund the price difference (optional): If the new product costs less than the original product, you may want to consider refunding the price difference to your customer. This is not required, but it can be a nice gesture to show that you appreciate their business and want to make things right.
- Update your store: After this experience, you may want to review your store’s processes and consider adding a policy or procedure for situations like this in the future. It’s always best to be transparent with your customers and keep them informed about any changes to their orders.
THank you so much for your help. I need help in another area. I
accidentally deleted my domain from my store. Can someone please help.
sherisessentials.com
If you would like to connect a third-party domain to your Shopify store, you need to first add your domain name to the Settings > Domains section in your Shopify admin
Next, you will need to edit the DNS settings in the domain host’s account to:
- Point the A (@) record to Shopify’s IP address, which is 23.227.38.65
- Point the CNAME (www) record to shops.myshopify.com
I followed all the steps. When to Shopify and I get the error message below:
Can’t connect sherisessentials.com because it’s already connected to a
Shopify store.
Your domain, sherisessentials.com, is not yet connected
The connection of sherisessentials.com is not yet verified. Come back later
to retry verification.
It looks like we’ll need to access your account in order to take a closer look at what’s going on. While we’re not able to provide account-specific support via our community forums, you can visit our help center and log in to get connected with an agent via live chat. Our team will be able to directly help you from there! - Moira
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