I 100% agree that his should be simply part of the Shopify system. We used Sellerdeck and Oxatis previoulsy and it was part of the program. A simply more actions button should be there from the start. Shopify please sort this out soonest.
Topic summary
Users are requesting the ability to convert abandoned carts directly into draft orders within Shopify. The original poster frequently encounters customers unable to complete online payments and must manually re-enter orders containing 30-100 products.
Current Situation:
- Initial responses suggested using “More Actions > Create Order” from abandoned checkouts, but multiple users confirm this option doesn’t exist natively in their Shopify admin
- A Shopify representative clarified that converting abandoned carts to draft orders is not a native feature
Available Workarounds:
- Manually create draft orders from scratch using abandoned cart information
- Use third-party apps like Draft Order Helper ($7/month)
- Implement custom coding solutions
User Concerns:
- Many carts are abandoned due to payment difficulties or last-minute product questions, not lack of interest
- Merchants want to help struggling customers complete purchases quickly
- Adding third-party apps raises privacy concerns and additional costs
- This functionality exists in competing platforms (Sellerdeck, Oxatis)
Status: Multiple users have requested Shopify add this as a native feature. Feedback has been forwarded to developers, but no timeline or commitment for implementation has been provided.
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