How Can I Manually Convert An Abandoned Cart To An Order?

Payments + Shipping & Fulfilment

Topic summary

Users are requesting the ability to convert abandoned carts directly into draft orders within Shopify. The original poster frequently encounters customers unable to complete online payments and must manually re-enter orders containing 30-100 products.

Current Situation:

  • Initial responses suggested using “More Actions > Create Order” from abandoned checkouts, but multiple users confirm this option doesn’t exist natively in their Shopify admin
  • A Shopify representative clarified that converting abandoned carts to draft orders is not a native feature

Available Workarounds:

  • Manually create draft orders from scratch using abandoned cart information
  • Use third-party apps like Draft Order Helper ($7/month)
  • Implement custom coding solutions

User Concerns:

  • Many carts are abandoned due to payment difficulties or last-minute product questions, not lack of interest
  • Merchants want to help struggling customers complete purchases quickly
  • Adding third-party apps raises privacy concerns and additional costs
  • This functionality exists in competing platforms (Sellerdeck, Oxatis)

Status: Multiple users have requested Shopify add this as a native feature. Feedback has been forwarded to developers, but no timeline or commitment for implementation has been provided.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
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Hey there, @jagXtreme . Thanks for following up on this thread here! My name is Imogen. It’s good to chat with you!

I just wanted to jump in here to provide some additional context. At this time, you cannot natively turn an abandoned cart into a draft order. In order to do this, you can either create a draft order from scratch using the information from the abandoned cart, or you’ll need to make use of custom coding or a third party app like the ones mentioned in other replies in this thread. I believe that the first reply to this thread is using an app to turn that example abandoned cart into a draft order based on the second screenshot they provided.

We’ve received a lot of feedback around this topic in the past, so I’m happy to take the time to pass along some additional feedback to our Developers on your behalf! I can’t promise what the outcome of this passing of feedback will be, but you can trust that our Developers will be made aware of this thread, and the desire for this functionality.

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