How can I manually respond to abandoned carts?

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Topic summary

A user encountered an issue where the manual option to respond to abandoned carts was missing from their Shopify abandoned checkouts section. The problem stems from Shopify’s transition to automated workflows.

Solution provided:

  • Manual recovery email buttons are no longer available when using the new abandoned checkout automation system
  • Recovery emails are now managed through Marketing > Automations instead

Steps to configure automated recovery:

  1. Navigate to Marketing > Automations in Shopify admin
  2. Create new or edit existing “Abandoned checkout” automation
  3. Locate the “Send marketing email” action within the workflow
  4. Change recipient settings from “Customers subscribed to email marketing” to “All customers”
  5. Save and activate the automation

This automated approach replaces the previous manual method and will send abandoned checkout emails to all customers regardless of their email marketing subscription status. For detailed guidance, users can refer to Shopify’s official documentation on recovering abandoned checkouts.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Hola a todos en la seccion de carritos abandonados no me aparece la opcion para contestar manualmente los carritos.

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Esta opción es la que no me aparece.

Lo que hago es entrar a la sección de caritos abandonados y después entro a alguno de los carritos que me aparecen abandonados y no veo la opción enviar un correo electrónico. ¿Como lo puedo activar?

2

Hi @alejandrorgdl

If you’re unable to manually send recovery emails from the Abandoned Checkouts section in Shopify, it’s likely because your store is using the new abandoned checkout automation. In this setup, recovery emails are managed through automated workflows in the Marketing > Automations section, and the manual “Send a cart recovery email” button is no longer available.

To ensure recovery emails are sent to all customers, follow these steps:

1- Access Marketing Automations:

  • In your Shopify admin, go to Marketing > Automations.

2- Create or Edit Abandoned Checkout Automation:

  • To create a new automation: Click Create automation > Select the Abandoned checkout template.
  • To edit an existing automation: Click on the existing Abandoned checkout automation > Click Edit workflow.

3- Modify Email Recipient Settings:

  • Within the workflow, locate the Send marketing email action.
  • Click View email, then Edit.
  • Next to To:, change the setting from Customers subscribed to email marketing to All customers.

4- Save and Activate:

  • Save your changes.
  • Ensure the automation is active to send recovery emails as configured.

By adjusting these settings, your Shopify store will automatically send abandoned checkout emails to all customers, regardless of their email marketing subscription status. This approach replaces the previous manual method, streamlining the process.

For more detailed information, refer to Shopify’s guide on Recovering abandoned checkouts.

If you have other questions, I will also answer them.

Best regards,

Daisy