I have an order that was refunded before we could mark it as “fulfilled.” It remains in my order log as an unfulfilled item. I have cancelled and archived the order, as well as hitting the checkbox and hitting “fulfill orders” as a bulk action in the orders list window, and nothing has worked. Is th…

Hey, @catsmeowpg ! If the order was refunded and restocked, then it can not be marked as fulfilled as there are no products to fulfill for the order. In this case, cancelling and archiving the order would have been the best step you could have taken.

Yes, seriously Shopify please figure this out! These orders on my end are from the prior owner not marking them as fulfilled before they were returned. It drives me CRAZY knowing there is no way I can fix it, other than to filter it to only see certain things. For the money spent on the service, I’d…

I hate that Shopify hasn’t fixed this, but I also came up with a workaround that puts these orders down for good. Reopen the order Add a new custom item to the order. Call it “Mark as fulfilled” or whatever you want. Put the cost of the item as $0 and make sure you’ve unchecked the box that…

Hey, I came up with a workaround that puts these orders down for good. I also wish Shopify would just fix it, but since they haven’t… Reopen the order Add a new custom item to the order. Call it “Mark as fulfilled” or whatever you want. Put the cost of the item as $0 and make sure you’ve un…

I wish this worked, but it won’t allow me to modify an invoice past 60 days. :disappointed_face: I appreciate your help, though!

This worked great, unreal that this is how to close out the order, but really appreciate a solution! Any suggestions for cancelled orders?

I have the same problem for my client and yes it’s very frustrating. It would be a great idea to solve this for 2022 :slightly_smiling_face:

How is this a “solution”? Correct me if I’m wrong, but I look at my app and see a little notification telling med to fulfil someones order. So something I need to take action on. So whenever that little red dot (or yellow “unfulfilled” tag) is there, I’m not resting. Call me OCD or whatever, but …

When you refund an order, you send payment back to the customer. You can refund an entire order or only part of an order. You can also refund an order without creating a return, but you can’t create a return after a refund has been issued. In some circumstances, you can cancel an order and issue a r…

Literally I just googled the issue and can’t quite believe this has not been resolved since 2016 ? :female_sign: I am having the same issue - having refunded, cancelled and archived the order it STILL shows in my unfullfilled tab and it’s very annoying

How can I mark a refunded order as fulfilled?

Payments + Shipping & Fulfilment

PawsByZann January 3, 2022, 3:50pm 20

I totally agree. It’s stupid that they won’t fix this.

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How can I mark a refunded order as fulfilled?

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