I have an order that was refunded before we could mark it as “fulfilled.” It remains in my order log as an unfulfilled item. I have cancelled and archived the order, as well as hitting the checkbox and hitting “fulfill orders” as a bulk action in the orders list window, and nothing has worked. Is th…

Hey, @catsmeowpg ! If the order was refunded and restocked, then it can not be marked as fulfilled as there are no products to fulfill for the order. In this case, cancelling and archiving the order would have been the best step you could have taken.

I have an order that needs a partial credit but NOT to be fulfilled. Is it possible to fulfill the order, process the credit then unfulfill the order so we can process it normally? We typically run 5-6 weeks before we fulfill an order. I usually ask customers to wait until their order ships before I…

@lovemade14 You would just need to partially refund the order by clicking “refund” but do not restock the item. No need to fulfill the order beforehand.

@Trevor There should be an option to make this go off our unfulfilled tabs. Yes I know we didn’t fulfill it but we refunded the money and restocked…so couldn’t it say restocked instead of unfulfilled? Very frustrating to think we always have orders to fulfill and have employees trying to fulfill th…

@quiltingcowgirl Thank you for the feedback. While I can’t say for certain whether this is a change we can make, I have raised it with our Products team so they can look into making this change. In the meantime, you could look into using the filter option in the order section to exclude partially f…

This issue is going back to 2016, when will Shopify actually do something instead of saying they will? There are so many things Shopify already directs us to use “Apps”, its time they provide us with the service we are paying for.

I also have this issue. I would really appreciate if it was brought up with the team again. It is so frustrating that I see Orders never at ZERO because of these old, unfulfilled orders. It is confusing and frustrating.

I have a similar issue where we had to refund the shipping, but not the item, so it was fulfilled. However, it is staying in a “partially refunded” stated and appears to be an open order. The refund on shipping is due to a subscription issue of shopify not allowing “free shipping” on subscription or…

Has this been addressed yet? We have a bunch of archived/refunded orders that still show as “Unfulfilled” on our home page / app icon. Why can’t these be properly archived? Thanks!

Yes, seriously Shopify please figure this out! These orders on my end are from the prior owner not marking them as fulfilled before they were returned. It drives me CRAZY knowing there is no way I can fix it, other than to filter it to only see certain things. For the money spent on the service, I’d…

How can I mark a refunded order as fulfilled?

Payments + Shipping & Fulfilment

catsmeowpg May 28, 2020, 8:49pm 3

@Trevor Okay, thanks for your help!

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How can I mark a refunded order as fulfilled?

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