How can I match my account name with my verification documents?

Technical Q&A
1

hi,

I reallised I’ve opened my shopify account with a different name and document for verification. How can I change the account so that it matches my document to be uploaded for verifications?

2

Hi there @JewelSuz !

If you’re looking to update your account owner profile info for your store you can do by clicking on your username and account photo and clicking ‘Manage account’ from there.

Let me know if this is not what you’re looking to be able to do so I can help out with that!

Would you mind telling me a little about your business and anything else you’re working on currently?

Are you selling jewellery by any chance and, if so, are you starting up a new jewellery business or expanding an existing one?

3

Hi Don,

It is not the account name. No verification is needed for that. I think it is the one registered that is connected to shopify payment. How do I change/update that? And then I can upload the corresponding documents, for verifications.

thanks

4

Hi Shopify,

Can I get a response please? My problem is not solved.

Thank you,

Susanne

5

Hi

Let me re-phrase the issue is my "Shopify Payment Accounts’. How/where can I go to change the information I used initially to create the Shopify Payment Accounts so that it is aligned with the documents I have to upload, for verifications.

Please reply asap as currently I cannot receive payments and my Shopify Payment Account has been on hold!

thanks

6

Hi again @JewelSuz !

Thanks for getting back to me here and for clarifying that!

In order to securely update this info, we would just need to escalate your request to our accounts team.

If you can reach out via our Help Centre here we can get this process underway for you.

I would also recommend using the live support options available there when you require time-sensitive support, as we can’t always guarantee a timely response via the Community forums here.

I look forward to getting this sorted for you in any case!