Merging multiple customer accounts in Shopify. Initial responses confirmed this was a limitation, with feedback forwarded to developers. Community members expressed frustration and referenced an earlier workaround thread.
Latest update: Shopify has launched a “Merge customer profiles” feature in Admin (some users see it labeled “new”). You can identify duplicates by matching name, phone, email, or other overlapping attributes.
How it works:
Limitations: Not every profile can be merged; constraints are documented in the Shopify Help Center (link provided in the thread). One user noted the help article link didn’t open from their Admin.
Outcome: Feature is now available; the thread was locked and redirected to a consolidated feedback topic (“Merge Customers - Feedback And Questions”). The discussion moved from feature request and complaints to announcement and guidance, with ongoing feedback encouraged.
Hi @kristasands ,
This question has been asked for so many years and the official shopify response to you is AMAZINGLY the same as it was then. Thankfully, @calebstephen posted a solution earlier this month that actually works:
For whatever reason, Shopify isn’t publicizing this but thankfully, accounts can finally be merged through the process in the linked threat above.