How can I modify checkout text for freight shipping limits?

Shopify Discussion

Topic summary

  • Merchant needs to limit a freight-shipped product to a maximum checkout quantity (not more than 4 items). They configured shipping settings to block orders with 4+ items.

  • When customers exceed the limit at checkout, a generic shipping error appears under “Shipping method”: “This order can’t be shipped to the address you entered. Review your address…”

  • Problem: The default message implies an address issue rather than a quantity/shipping-limit issue, causing confusion.

  • Request: Guidance on how to change or customize that checkout error text to instruct customers to call the store to discuss freight arrangements.

  • Outcome/Status: No solution or workaround provided yet; the question remains open.

Summarized with AI on January 22. AI used: gpt-5.
1

I have a product that ships freight, because of this I cant allow a checkout quantity of more than 4 products at a time. I have put in the shipping settings not to allow 4+ products and it gives this error code below on checkout, however how can i change the text to say something else? I need to tell my customers to call us to discuss freight. I can

Shipping method

This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.