How can I modify my name and date of birth for payout method approval?

Technical Q&A

Topic summary

  • Issue: A user needs to change their name and date of birth to get their payout method approved but can’t find where to do it.

  • Guidance: These personal details cannot be edited by the user within Shopify. The only way to update them is to contact Shopify Support directly.

  • Resources: A prior community thread on the same question is referenced, and a direct link to the Shopify Support login page is provided for submitting the request.

  • Status/Outcome: No self-service option; action item is to reach out to Shopify Support. The query is effectively resolved with this next step.

Summarized with AI on January 13. AI used: gpt-5.
1

Hey there, I cannot figure out how to change my name or date of birth? It won’t accept my payout method unless I change it. Please help! Kind regards

2

Hey Benshearman,

This question was discussed in this thread here: https://community.shopify.com/c/payments-shipping-and/change-my-date-of-birth/td-p/836098

You have to reach out to Shopify’s customer support directly, to have them change this (you can’t do it yourself).

https://help.shopify.com/en/support/login

Hope this helps! :slightly_smiling_face:

Cheers,

Stephen