How can I modify my policy handles, specifically the refund policy?

Store Design
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Topic summary

A user wants to change the URL handle for their refund policy page from “refund-policy” to “returns-policy” to match the updated page title “Returns Policy.”

Current Situation:

  • The page title has been successfully changed via the language settings
  • However, the URL handle still displays as “refund-policy”

Solution Provided:

  • Shopify’s default policies section does not allow URL handle customization
  • Workaround: Create new custom pages for each policy instead of using Shopify’s built-in policies section, which will provide full control over page handles and URLs
Summarized with AI on November 25. AI used: claude-sonnet-4-5-20250929.
1

Hi

How can I change my policy handles? Particularly the refund policy, which I want changed to returns policy.

I have managed to go to languages and change whatever possible, so my page title now says Returns Policy instead of Refund Policy, but the url handle still says refund policy.

Here is the link :

https://www.zalemart.co.za/policies/refund-policy

Can anyone assist?

2

Hi @Kia ,

If you are using Shopify’s policies section to add your policies, you cannot change the default URL. As a workaround, you can create new pages for each policy and, then, you will have control over the page handle.

Hope this helps.