How can I modify the order confirmation page to exclude tracking information?

Technical Q&A
1

Hi,

I sell a physical product that I ship mostly with USPS first class mail which does not provide me with a tracking number. However, my order confirmation email tells my customers to ‘click here’ to check the tracking of their product so I’ve been getting emails asking for the tracking number and I have to give the disappointing news that they don’t get one.

Can I change that order page/confirmation email so that it does NOT say they have a tracking number when they choose the first class mail option?

Thanks for any advice!

Logan

2

Hi there,

The “thank you page” can not be edited if you are not on a Plus plan. You can however update your notification email with the correct information.

3

Lol, seriously? They put that behind a paywall? The more I learn about Shopify the less I love tbh.

Could you point me towards something that can explain how to go about changing that email? I appreciate the help!

Thanks,

Logan