Issue: A store owner wants to remove their phone number from the payment text customers see when paying and asks whether to change this in Shopify or Stripe.
Key concept: This text is the “Customer statement descriptor,” i.e., how the charge appears to customers on their bank statements or payment confirmations.
Guidance provided:
Notes: An image was attached but not necessary to understand the solution.
Status: Informational guidance shared; the original poster hasn’t confirmed if the change resolved the issue. The discussion remains open without a confirmed resolution.
Hey!
Maybe you know how I can change payment notification text which pop ups for the customer when he pays for the item from my store?
Currently it showing my phone number and I would like to remove it, maybe you know how? Do I need to change something in shopify settings or stripe? (I’m using it as payment collector)
Thanks.
Hi, @Alina13 !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand that you are interested in editing the Customer statement descriptor. If you are using Shopify Payments, you can make this change by navigating to your Shopify Admin, selecting Settings, going to Payments, and clicking on Manage next to Shopify Payments. From there, you will find the Customer statement descriptor section where you can make the necessary edits.
I found documentation from Stripe that explains how you can update the name displayed on your customers’ bank statements in your Dashboard under Account Settings.
I hope this information proves helpful to you!
