Good day,
we have integrated the Shopify chat into our online shop.
However, we would like to change the text that is on the button.
Does anyone have any idea where I can change this?
Thank you!
Hello!
I believe you will be able to find a solution from Shopify FAQ. Follow their outlines steps for changing the button colour.
If by any chance you will be ever looking for an alternative for the regular Shopify Chat, check out the HelpCenter app.
Besides the Live Chat feature, HelpCenter also offers a helpdesk ticketing system, which lets you easily handle all your customer communications (from multiple email accounts, Facebook Messenger, and Live Chat) from one place. You will be able to instantly access all customer inquiries and purchase history that can help you enhance the quality of your customer service.
The third feature within the app is an FAQ builder - follow simple steps to set up an FAQ page and let your customers easily find answers to the most common questions that come up.
I hope you’ll be able to make adjustments to your chat button and also find the HelpCenter app helpful. 