I am trying to get my Shopify account to allow customers to select the shipping that they want, but it keeps only showing the cheapest option which is USPS. I have had many customer complaints, does anyone know how to fix this?!!
Topic summary
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Main issue: Checkout only displayed the cheapest USPS rate; the store owner wanted customers to choose among multiple shipping options.
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Guidance provided:
- In Shopify admin: Settings > Shipping and delivery → open the relevant shipping profile → add rates and enable multiple carrier services under Services (so multiple options appear at checkout).
- Ensure each product has a weight (required for accurate rate calculation).
- Confirm correct ship-from locations.
- Verify both origin and destination are serviceable by the selected carriers.
- If problems persist, contact Shopify Support.
- Optional: use the PH Multi-Carrier Shipping Label app to connect your own USPS/UPS/FedEx/DHL accounts and show carrier-calculated rates at checkout.
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Outcome: The issue was ultimately resolved after refreshing a few times; acknowledgement of the help.
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Status: Resolved; no outstanding questions.
Hello @Laurenbiostarus ,
To show multiple shipping options at checkout on Shopify: Go to Settings > Shipping and delivery, select a profile, add rates, and pick shipping methods to be available at checkout under SERVICES.
Please ensure that you have added weight for your product.
Also, ensure that you have configured the correct ship-from locations.
Finally, check whether the from and recipient addresses are serviceable for the carrier.
If the issue persists, you may contact Shopify Support.
If you have your own account with USPS, UPS, FedEx, or DHL, you can try the PH Multi-Carrier Shipping Label app to integrate and show carrier-calculated rates at checkout.
Edited, nevermind, I got it working, just had to refresh a couple times. Thank you for the help.
Thanks!