Hi, @Monkeyjunk !
Thanks for reaching out. I recommend trying these steps to see if they resolve the errors at checkout:
- Make sure you have shipping rates setup for the country/location of the shipping address you are testing. You can find your shipping rates under Settings > Shipping and delivery in your admin.
- Check that all shipping locations are enabled (can be found on the bottom of the shipping rates page), this includes dropshipping services as well as physical locations.
- Make sure your products are not marked as “no shipping required” in their product details. You can quickly double check this by using the Bulk Editor.
- Also in the Bulk Editor, check to make sure that your item weights are correct. It is common to see weights that are supposed to be grams be in kilograms instead, making it ineligible for the available shipping.
- Make sure you have a default package setup to calculate your shipping rates with (which can also be found under Settings > Shipping and delivery).
- If you have more than one shipping profile, make sure that they have matching shipping rates so that customers can check out with all their items at the same time.
If everything looks good to you but you’re still seeing an error at checkout, I recommend contacting our live support team through the Help Center so we can investigate further. Simply enter the details of your issue into the chat assistant and click I still need help to be connected with a Support Advisor.
Please let me know if you have any other questions!