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But when I click on the “Remove Online store” button, it just reload the same page.
Because I don’t want to get back to any plans (I had decided to stop doing this online business), and don’t want to be charged any money after the 3 months pause period end.
So please help me to:
My name is Ava from Shopify Support, I’m here to help.
When reopening a store from the Pause plan, you will need to select a plan again to reopen so it can be fully closed. If you weren’t sure about which plan is best for your business, there is a layout here of the different features of each plan. Once you select a plan, you will then have access to the admin section in order to close the store fully. I can walk you through the process!
Go to the Settings in your store’s Admin sidebar.
Next, go to Plans and permissions
From there, scroll down to “Pause or Cancel Store”.
Go to “want to close your store?” and click “Close my Store”
Enter your password to complete the process.
After you’ve closed the store, you will not be charged again for any subscription fees. Credit cards and PayPal accounts cannot be fully removed from the admin by a merchant, as the only option there is to replace it with another payment method. This is a safety feature to make sure there is always a card on file and a payment will never be missed - just to ensure your site will always be kept open!
The last step would be to contact our support team to request a refund for the fee you will be charged to reopen the store. You will be charged the amount of the subscription plan you chose at the time you choose to reopen the store. I would recommend selecting the Basic plan ($29 USD) when you reopen, as it is the lowest tiered plan offered on the log-in page! Refunds are not something we usually authorize, but they are taken into account on a case-by-case basis. If you had to reopen the store for the purposes of fully closing it, our team will do their best for you with regards to a refund here!
To begin checking for a refund, we will need to access your account in order to begin. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Centre here and log in to your account to create a support request. I would also recommend letting the Support Advisor you speak with know that you would like to remove your PayPal and credit card information, as our Financial Services team may be able to do this for you internally while they are investigating your refund.
Since contacting our support team is the next step, I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
I’m having this issue, however I was on the “free” promotion and after got charged $29.99 however, my account is saying I need to pick a plan still…I want to close this account, however I’m not paying again to get access to close it. Can someone please help me?