I have 3 old stores that are past the trial period I decided not to open, and 1 active store. I cannot figure out how to permanently remove the 3 old stores from my account? When I try to enter the account in hopes of deleting them, I can’t go anywhere without opting to buy a monthly package. Help!?…

@Niqueggggg It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJk…

Had a similar problem. The risk of signing up for a trial is, that if you don’t go live before the trial ends, and your account expires, the shop name you used for your trial can never be used again. I signed up for a store years ago, with the name I wanted. Then, life changed, and I had to put my …

from what i am seeing since i joined shopify , they have the worst support . i posted many issues that i ran into when making my store , and still no response , i am seriously exploring other ecommerce alternatives with better support . this pandemic has nothing to do with the bad support , it is…

I am in the same position as many have posted here - an old client store that is closed but still remains as a store in my partner dashboard. I had tried everything, the last being I removed myself from the users on that store and asked the client to close out their account. I am still seeing that s…

Hi Lilith! I have an old store that is past the trial period that I decided not to open, and 1 current active store. I cannot figure out how to permanently remove the old store from my account? Also, trying to connect social media pages to my current opened store and I am unable to because its assoc…

How do I remove associated shopify stores from my account?

@dR12 you’ll need to contact our advisors. There isn’t a way to do this yourself as mentioned in my reply to the OP. They’re available 24/7 via 4 easy mediums: callback, live chat, email, and social media. If you’re having a challenge finding how to contact the live callback or live chat team plea…

I cannot remove my account either. I have been trying for a couple of months and keep getting a monthly bill. I was planning on keep on trying the services with different stores, but I am a little hesitant now. Doesn’t Shopify think this is a problem that would reduce customers confidence in the ser…

HI, @GeorgeJugo . The situation you’re describing sounds like it might be more related to a subscription you haven’t successfully canceled yet. This thread is more about the stores linked to the Shopify ID. What I recommend for you is to make sure that you cancel your subscription using the steps s…

Hi can you help with removing my store names ?

How can I permanently delete old stores from my account?

Shopify Discussion

dR12 August 30, 2020, 3:26pm 15

Hi, I have the same issues. How can I do it without any support from the customers service because it has been awhile waiting for a reply. Thanks

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How can I permanently delete old stores from my account?

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