@DB72 were you able to review the solution to this topic?
Topic summary
Issue: Removing old/frozen Shopify stores that still appear under a Shopify login and interfere with domains or social integrations.
- Frozen/canceled stores aren’t accessible without choosing a plan, but their names remain linked to your Shopify ID if created with the same email. There is no self-service deletion.
- Official path: Contact Shopify Support to authenticate and request permanent removal of old stores from your account. Support is available 24/7 via live chat, callback, email, and social media. A marked solution post provides step-by-step contact instructions with screenshots.
- Related problems raised: confusion when multiple similarly named stores show at login; Instagram/social linking to an old store; “naked” (root) domains stuck on old stores; forgotten account email.
- Billing note: Ongoing charges are separate—cancel the store’s subscription via the Help Center steps to stop future billing.
- User reports (not staff-confirmed): one says a trial store name can’t be reused after expiry; another says support advised inactive accounts vanish after two years. Views on support responsiveness are mixed.
Status: Resolution requires contacting Support for authenticated removal; no automated deletion. Thread remains active but points to the marked solution.